The commitment of top management for quality to complete customer satisfaction and continual improvement of the system has led Cooper Group to be certified under the Quality certificate ISO/TS 16949:2002.The companies have written Quality policy & Quality Manual to achieve its aim of “ZERO NON CONFORMANCE”.

For implementing the quality on the processes, procedures are laid down & work constructs are issued. It is also achieved through empowerment of committed work force, by reviewing their skill levels and knowledge base through training programs.

Quality is monitored for the various processes through 2nd and 3rd party audits for:

• Management responsibility
• Process Control, 5S Application, Statistically Process Control (SPC) Application, Poka Yoke Application
• Inspection & testing, MMD Control
• Control of Non- Conforming material
• Customer Complaints ,Corrective & Preventive measures
• Handling Storage, Packaging, Preservation & delivery
• Internal Quality audits, Management Reviews